The user has full authority over their FNCY Wallet, and thus, assets cannot be retrieved if the password is lost. Therefore, FNCY has added a Question/Answer feature as a security measure in the case the user forgets their password.
You can think of this as a secondary authentication in place of the password.
Please be aware that if you lose the password you set and/or the backup Question/Answer, you cannot retrieve your assets.
Also, the wallet password is used when transferring assets, so please be sure it is not exposed to others.